Delivery
Delivery timescales
Delivery timescales depend on many factors, including the choices you make during checkout for delivery method.
Standard domestic delivery - where the retailer country and the delivery country are the same, takes approximately 2-5 days from dispatch. Typically the standard delivery option doesn’t provide tracking or a proof of delivery service.
Standard international delivery - where the retailer country and the delivery country are not the same, takes approximately 5-14 business days from dispatch.
Express domestic delivery - where the retailer country and the delivery country are the same), takes approximately 1-2 business days from dispatch. Typically the express delivery options provide a tracking and proof of delivery service.
Express international delivery - where the retailer country and the delivery country are not the same, takes approximately 3-7 business days from dispatch. Typically the express delivery options provide a tracking and proof of delivery service.
ID number might be required for customs clearance.
A signature may be required on receipt.
Where different delivery options are available, you’ll be able to make your selection during the checkout process. We are a marketplace and as such the options may differ for items in your basket.
Please note: as with any delivery service, timescales are estimates, cannot be guaranteed and don’t include customs clearing times beyond our control. Specifically for deliveries to South Africa, please allow additional time due to delays with the South African customs.
Delivery costs
Delivery charges depend on many factors, including the choices you make during checkout for delivery method.
Delivery prices shown on our product pages assume delivery within the country that you are viewing from. If you change the delivery country destination during checkout, then the charges will be updated accordingly.
If any additional delivery surcharge fees occur with your order, such as if the weight of a product exceeds the courier allowance or delivery to a remote destination, we’ll contact you and you’ll be able to choose to proceed or cancel the order.
We have to comply with national and international regulations governing the transportation of certain products to certain destinations. These country specific delivery restrictions mean that not all products are available for delivery to all destinations.
We only display products to you that are available for delivery in your country.
Couriers
We currently use FedEx for all our international orders.
